FAQs

All orders are processed within 1 business day (with the exception of Sale periods and holiday trading times.)

We ship within 24 hours of your order on week days. Once shipped please allow up to 7-14 business days for your order to arrive depending on your locality in Australia. Tracking notifications are automatically emailed upon shipment, howeverĀ if you do notĀ receive tracking thenĀ pleaseĀ email hello@playseekers.com.au


As our shipping couriers, Sendle and Aus Post, are separate companies; WeĀ cannot take responsibility if an item does not arrive to you in timeĀ if needed for a gift or for a special event/date due to postal delays.

Tracking information is automatically sent when your order ships, sometimes it may travel to your JUNK folder. If you have not received tracking within 2 days of placing your order then please email hello@playseekers.com.au with your order number, so our team can assist you as soon as possible.

Most orders are usually shipped within one box; with the exception of larger orders that may require additional boxes. Occasionally our Vintage Posters may also be shipped separately in a safe Poster tube to prevent any damage.

In the event where we do ship boxes separately, we will always label boxes with the total number, so that you know how many to expect.

Please contact us at hello@playseekers.com.au immediately so we can update your shipping address prior to your order being processed and shipped out.
Unfortunately, we take no responsibility for lost packages if you have entered the incorrect details to our shipping information, after the orders are processed and shipped.

Please choose and makeĀ purchasesĀ with conscious
consideration, as we unfortunately cannot accept returns OR exchanges for change of mind, which is in
line with Australian Consumer Affairs.

In the rare event where an item is faulty, we will happily replace theĀ faultyĀ item.
Please let us know immediately (within 7 days of) by emailing us atĀ hello@playseekers.com.au with the fault descriptions and photos attached so we can assist you as soon as possible.

We unfortunately do not have physical store front as we are an online store. All your wonderful orders can be made in the comfort of your own home, at any time that suit you!